Client Engagement Specialist

Filipinos are preferred.

We are looking for a highly motivated Client Engagement Specialist to join our CRM team in Riyadh. This client-facing role is vital to ensuring smooth service delivery across payroll, visa, and residency processes. You’ll be the first point of contact for clients, particularly during high-impact or urgent scenarios, and will play a key role in strengthening long-term partnerships, managing operational needs, and aligning services with client expectations.

Education:

Bachelor’s degree from a recognized institution (mandatory).

Experience:

3+ years in client-facing roles such as Account Management or Senior Customer Service.
Experience managing complex client accounts, preferably in an international or multicultural setting.
Understanding HR operations and residency processes in KSA is desirable.

Key Responsibilities

Client Relationship Management
Account Management & Strategy Execution
Sales & Business Development Approach
Team Leadership & Reporting
Payroll & Documentation Management
KSA Residency & Visa Management
CRM & Data Management

Technical & Professional Skills

CRM & Documentation: Experience maintaining client records and documentation within CRM platforms.
Payroll & Visa Systems: Working knowledge of payroll cycles, documentation, and visa/residency requirements in KSA.
Tools: Proficient in Microsoft Excel and CRM tools.
Communication Platforms: Skilled in Microsoft Teams, Zoom, and Google Meet for virtual collaboration.