Customer Care Executive (CCE)

Handle inbound and outbound calls with professionalism and courtesy.
Provide detailed information about company services and offerings.
Address customer queries, complaints, and concerns efficiently.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure issue resolution and satisfaction.
Escalate complex issues to senior management when required.
Achieve daily/weekly call targets and performance metrics.
Build and maintain positive relationships with clients.
Assist in customer feedback collection for service improvement.
Ensure every customer interaction reflects the company’s values and standards.