Customer Service Representative

Key Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or in person
Provide accurate, valid, and complete information by using the right tools and resources
Handle complaints, provide appropriate solutions, and follow up to ensure resolution
Maintain customer records by updating account information
Process orders, forms, applications, and requests
Collaborate with other departments to resolve customer issues
Stay up to date on product knowledge and company policies
Meet personal/team performance goals and service quality standards

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