Soft Service Specialist

Manage day-to-day operations of facilities to ensure optimal functionality and safety.
• Develop and implement strategies for soft services, including cleaning, landscaping, waste management and pest control
• Identify the service delivery gaps of the FM service provider and develop an improvement plan to meet client expectations.
• Manage the facility management service provider on behalf of the client, including but not limited to performance evaluations, technical guidance, gap analysis, soft service activity monitoring, training, and cost control.
• Develop and support the project team in developing facility management policies, procedures, and other ad hoc documents for the client.
• Evaluate the technical and commercial documents from the FM service provider and the client.
• Manage VVIP sites and maintain standard facilities management soft service.
• Develop and implement facility management strategies that align with client objectives and industry best practices.
• Conduct training sessions for clients and FM service providers’ staff on best practices and standards in facility management.
• Conduct comprehensive assessments of existing facilities and systems
• Provide expert advice to clients regarding soft services.
• Develop tailored solutions based on client needs and project requirements
• Supervise and mentor facility management teams, fostering a culture of collaboration and high-performance
• Conduct site assessments and develop tailored solutions based on client needs.
• Lead and train facility management teams, ensuring high performance and adherence to best practices.
• Ensure that all soft service activities are efficient and comply with relevant codes and standards such as BICSc, SFDA etc
• Develop and implement safety protocols for soft service activities.
• Supervise and mentor facility management staff involved in facility management services.
• Provide expert advice on best practices and innovative solutions to enhance delivery service.
• Manage relationships with FM service providers, ensuring compliance with contracts and service level agreements (SLAs).
• Establish and monitor quality control measures for all soft services.
• Promote sustainable practices within soft services, including waste reduction and eco-friendly cleaning methods